Managed Operations
Customer Support
Inspur ensure all-round, top-notch user experience and full customer care for you and your clients. With our qualified, multi-channel support based on best practices, customers get comprehensive customer service tailored to their needs.
Inspur considers each contact an opportunity to advocate for customers and provide support via various channels such as phone, email or live chat. Inspur provides various packages and options as customized, timely, quality customer service to satisfy our client’s needs and increase their productivity.
Our Application Operations service portfolio includes:
01
Frontline Support
We have experienced support teams specializing in managing live chat, inbound and feedback calls, customer upselling.
Providing quick and efficient solutions to all inbound issues of your clients, we help your business grow and flourish through front line services tailored to your customers' needs.
03
Back Office Support
Make a step towards optimizing your business processes without investing heavily in technology, human resources, and staff training. We enable you and your employees to keep focused on the core businesses. With us you’ll get back office support of the exceptional quality, including content moderation, knowledge base, data entry, and virtual assistance.
02
Backline Support
Our main aim is to understand your business as our own, anticipate your needs and provide you with outbound call center outsourcing that works. We will help you attract and build loyalty with new and returning customers and, most importantly, turn their “thanks” into a “WOW”!