Service Management

Infrastructure Management

Infrastructure operations service includes 24x7 monitoring of infrastructure for availability / performance / capacity, batch monitoring / management. Operations service desk includes incident management activities such as incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.

Product support service involves a detailed analysis of incidents, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment, and creation of break-fixes (excluding code changes).


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2002 156th Ave NE #150

Bellevue, WA 98007, USA