Business Process Management

INTEGRATED SERVICE MANAGEMENT

GOAL

  • Capability – To drive Problem Management Process Maturity
  • People – Help team to build Root Cause Analysis, FMEA and Control Plan
  • Tools - Institutionalized Problem Management best practices though QBE iBPM platform
  • Governance - Established regular triage with cross IT stakeholders

CAPABILITY

  • Ensure In-Process Controls 
  • Drive Problem Management Maturity 
  • Strengthen Intake Process
  • Patterns/Trends/SLA/OLA Adherence 
PLUS
  • Transactional Processing Capability 

THREE MONTHS IMPROVEMENT

9%→41%

Ratio for Problem Ticket triggered by Incidents 

140→46DAYS

Average Problem Ticket Resolution 

1:1

Ratio for Problem Ticket to Top Incidents 

3

Fold increase in Resolution Rate 

127→46DAYS

Average Days Open for Open Problem Ticket

71%→93%

Problem closed with resolved

100%

RCA for Problem Tickets 

40%→82%

Problem Ticket closed with SLA/OLA
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info@inspurusainc.com

(425)-336-4713

2002 156th Ave NE #150

Bellevue, WA 98007, USA