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Data Visualization
PARTNER EXPERIENCE DASHBOARD
SUMMARY
The Partner Experience dashboard provides our client’s worldwide business operation stakeholders with on-demand access to an E2E assessment of the customer and partner experience. It has enabled business operation teams to close the gap between current state and a seamless, frictionless transactional experience.
Adopters to the Partner Experience Dashboard solution benefits from faster releases of in-market responses, improved quality of in-market responses, and more accuracy in planning for partner selling, deployment, and support of products and services.
CHALLENGE
WW Operations faced with challenges to identify and track the most relevant performance indicators, obtain performance reports quickly to facilitate more agile decision making, planning and response. The current E2E assessment of the customer and partner experience relies on CPE indicators. There is an opportunity to enable automated on-demand business activity monitoring of the key indicators of the partner E2E experience with Ops and facilitate improvements in the timeliness and quality of our in-market responses, and more efficiently and proactively plan to drive partners to sell, deploy and support products and services.
Enabled on-demand access to the key indicators of partner experience. This experience will facilitate improvements in the timeliness, quality of in-market responses, more efficient and proactive planning to drive partners to sell, deploy and support the products and services.
SOLUTION
Through collaboration with WW Operations SMEs, Inspur successfully provided an automated near real-time performance visualization of 50+ KPI metrics to provide a comprehensive view of the partner E2E experience. These KPI metrics included WW Operations Partner Experience processes essential to the Volume Licensing Partner Program in easy-to-consume user experience.
RESULTS AND RETURN ON INVESTMENT
Adopters to the Partner Experience Dashboard solution enjoyed below benefits:
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Faster releases of in-market responses
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Improved quality of in-market responses
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More accuracy in planning for partner selling, deployment, and support of products and services
Inspur also successfully captured institutional knowledge for partner experience processes and created a reusable technical asset of informational model and design pattern that can enable speed and low cost in new metric on-boarding.
"I don't have to go to multiple people and tools anymore, PX Dashboard gives me everything in one place for managing end to end Partner Experience."
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Senior Director of WW Operations
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