Business Process Management
PROCESS DNA / PROCESS PERFORMANCE MAP (PPM)
Process DNA / PPM project leverages Inspur iBPM solution to provide a platform for organizations to approach Business Process Management and Performance Monitoring capability through an easy on-boarding, cloud-based, and near real time business insight and analytics framework.
Process DNA allows organizations to define these business process and use analytic dashboard to monitor their real time operational data:
Define and visualize business process in a diagram
Integrate and monitor their business activity result data into the diagram
Near real-time Dashboard
Many organizations have involved with a variety of business processes and have faced with various challenges:
Lack of an comprehensive end-to-end process visualization view with process execution performance results
Lack of automated intelligent escalation mechanism for process performance alerting
Lack of predictive analytics capabilities to foresee business operations risks or problems
The client is needing a solution to accelerate its iBPM capability and empower business clients to make intelligent data-driven decisions for improved customer services.
Organize top metrics per user to monitor near real-time process performance.
Alerts will display when actual performance results are beyond the predefined targets for proactive control actions.
Powered by Inspur iBPM solution, Process DNA as a platform framework with enablement of various business analytics capabilities has been provided to enable new experience to organizations with below capabilities.
Consolidated experience in navigating and viewing process visualizations that enables business insights on actual performance results, as well as predictive analytics via cloud-based machine learning engines
Process Performance Map (PPM) as an end-to-end aggregation of relevant performance metrics and data, visualized in a user-familiar process flow provides a consumable, reference-able, up-to-date snapshot of key process performance (Yield, Cycle Time, Volume), while allowing for early detection of process areas performing below "control limits"
Enablement of setting operational targets and alerting rules on important stages of the process for monitoring with actions
RESULTS AND RETURN ON INVESTMENT
Efficiency - Organization management teams can quickly access to end-to-end process performance results at a glance, enabling leadership for fast decision-making. Organizations can also quickly on-board additional processes to the platform framework and start monitoring their business process with new visualized experience.
Effectiveness – Comprehensive end-to-end process performance results and predictive analytics are provided to organization management teams with alerting mechanism when needed to enable effective decision making.
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